Videos / Customer support
Customer emails answered from your own documents
A business broker I worked with had to dig through a file every time a buyer emailed a question about a listing. This build finds the right document, answers each question and drafts the reply.
What it does
- A buyer emails about a listing, and AI splits the email into separate questions.
- It uses the listing number in the subject to find that listing's FAQ document.
- AI answers each question using only that document. If the answer isn't there, it says so.
- Unanswered questions go to a shared spreadsheet with a link to the document, so your team can add the answer.
- AI writes the full reply as a draft in the same thread, flagging any question it couldn't answer.
Who it's for
Owners who answer detailed customer questions by email and have to look up each answer in a file first.
What changes
You review a ready reply instead of hunting through files, and once you add a missed answer to the document, it knows next time.
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