Videos / Customer support
A support chatbot that learns from files you drop in a folder
A generic chatbot doesn't know how your team solves customer problems. This one learns from your own call transcripts and help guides, which you add by dropping files in a folder.
What it does
- Put your support files in one shared folder, like past call transcripts and a guide to common fixes.
- Each new file is picked up within a minute, whether it's a doc, PDF or spreadsheet.
- The file is split into small pieces and saved in the bot's searchable memory.
- When a customer asks something, the bot finds the matching pieces and answers like a support agent.
- Hook it up to your website, inbox or another app so people can reach it.
Who it's for
Owners whose team answers the same support questions every day and already has transcripts or guides that hold the answers.
What changes
Customers get answers from your own transcripts and guides, and you teach the bot more by adding a file to the folder.
More builds
The task you're thinking of right now. That one.
Twenty minutes, free. By the end of the call you'll know if an hour fixes it.
No pitch. No deck. If it's not a fit, I'll say so.